ArrowXL provide game-changing delivery service

Mercer Agencies, the established wholesaler of garden furniture and Christmas products has awarded ArrowXL, the UK’s largest and longest established 2-person home delivery specialist, with a 3 year contract to expand their remit into mainland UK.

Whilst continuing to supply bricks and mortar stores, the partnership will enable Mercer Agencies’ retail customers to expand their wholesale stock business into the ‘direct to consumer’ arena. Mercer Agencies will be able to offer their extensive product ranges to retailers who cannot hold bulk quantities of stock, ultimately enabling the retailers to reach a broader market.

ArrowXL will provide a full-service supply chain solution, including warehousing and delivery, shipping products via their Carrickfergus site in NI to their Wigan depot for distribution to households across the UK.

Hayley McAlinden, Business Development Manager at Mercer Agencies said: “Previously due to logistics, it was difficult to navigate shipping large Garden Furniture sets direct to customers from our main warehouse just outside of Belfast to the mainland, which had a negative effect on the business and customers with limitations on our catalogue offering. We are now able to offer our entire catalogue across both Garden and Christmas categories to all our Mainland UK and Northern Ireland customers.

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“With Arrow’s established delivery systems and processes for warehousing we have improved our customers’ experience and will be able to expand our product range beyond seasonal and garden furniture.  We are very excited about this partnership and look forward to working with the team to grow our business.”

Craig Kavanagh, Sales Director from ArrowXL said: “This was a first for Arrow too, and we’re delighted that the mobilisation has gone so smoothly.  Our expertise in two-person home delivery will allow Mercer to expand their offering into larger garden plants and furniture, and our commitment to outstanding service aligns perfectly with their dedication to quality.”

 

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